Privacy & Cookies

Hexhamshire Organics Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.hexhamshireorganics.co.uk (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal required information), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for delivery, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We only share your Personal Information with third parties to help us use your Personal Information, as described above eg PayPal. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at veg@hexhamshireorganics.co.uk or by mail using the details provided below:

The Lee, Hexhamshire, Hexham, NBL, NE46 1SR, United Kingdom

This page describes our cookie policy for www.hexhamshireorganics.co.uk (the Website). If you do not accept this Cookie Policy please do not use this site.

What are cookies?

It is standard practice for most websites to use cookies. Cookies are small text files that are stored on your computer or handheld device (such as smart phones or other devices for accessing the internet). Cookies contain information about the use of your computer or handheld device, for example, pages viewed and IP address. Although an IP address can be personally identifiable, Cookies do not contain traditionally personally-identifiable data, for example, your contact details (name, address, telephone number etc.).

How do we use cookies?

We collect a number of cookies from our users for various reasons. Some of these cookies are needed in order for the website to function, others help to improve user experience and others we use to track the website’s performance so that we can make improvements based on how our users interact with the site.

Examples of such information include:

New users visiting our site
Returning users visiting our site
Time users spend on site
The number of pages a user visits
Location information.

What types of cookie are there and which ones do we use?

There are three types of cookie:

Permanent cookies remain on a user’s device for a set period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
Session cookies are temporary. They allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Once you close the browser, all session cookies are deleted.
Third-party cookies are installed by third parties with the aim of collecting certain information to carry out various research into behaviour, demographics etc.

Cookies also have, broadly speaking, four different functions and can be categorised as follow: ‘strictly necessary’ cookies, ‘performance’ cookies, ‘functionality’ cookies and ‘advertising’ cookies.

Strictly necessary cookies are essential to navigate around a website and use its features. Without them, you wouldn’t be able to use basic services like registration or shopping baskets. These cookies do not gather information about you that could be used for marketing or remembering where you’ve been on the internet.

Performance cookies collect anonymous data for statistical purposes on how visitors use a website, they don’t contain personal information, and are used to improve your user experience of a website.

Information supplied by performance cookies helps us to understand how you use the Website; for example, whether or not you have visited before, what you looked at or clicked on and how you found us. We can then use this data to help improve our services.

Functionality cookies allow users to customise how a website looks for them: they can remember usernames, language preferences and regions, and can be used to provide more personal services like recommended products based on your browsing history.

Advertising cookies are used to deliver advertisements more relevant to you, but can also limit the number of times you see an advertisement, and be used to chart the effectiveness of an ad campaign by tracking users’ clicks.

We use advertising cookies to display retargeting marketing messages to you on third-party websites.

‘Retargeting’ is a form of interest-based advertising that enables us to show you advertisements selected based on your online browsing activity on our Website. This allows third-parties to display ad campaigns to people who previously visited www.hexhamshireorganics.co.uk.

Without these cookies, online advertisements you encounter will be less relevant to you and your interests. If you would like more information about interest-based advertising, including how to opt-out of these cookies, please visit www.youronlinechoices.com

To manage your Google advertising preferences, visit – http://www.google.com/ads/preferences/html/opt-out.html

How do I control my cookies?

When you first visit www.hexhamshireorganics.co.uk, you will be asked if you accept the use of Cookies when visiting our website. Most browsers accept cookies automatically, but you can alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer.

Typically, browsers are set up to accept cookies. To prevent cookies being used, you can change the settings of your browser to reject cookies.

However, if you do switch certain cookies off, those settings will apply to all websites and not just this one, and it may mean that you lose some functions within certain websites. Also, by disabling cookies, you may find your experience within our website is not as good as if you allowed cookies.

Visit the ‘options’ or ‘preferences’ menu on your browser to change settings, and check the following links for more browser-specific information.

User agreement

By continuing to use our site, you agree to the placement of cookies on your device. If you choose not to receive our cookies, this may affect your browsing experience.